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E-shop – QA

Entering data

First enter your personal data and the address to which you want the items to be delivered. To enable us to contact you in case of any problems, please enter your e-mail address and telephone number.

Delivery

Czech Post will deliver the items to you as registered mail no later than within 3 weeks of the date of the order.

Method of payment

It is necessary to select a method of payment. You can pay by cash on delivery, bank transfer, or cash, if you pick up the goods.

For bank transfers, the following data are necessary:

Recipient

Name: Knihovna Václava Havla
Address: Ostrovní 13, 110 00 Praha 1
Country: Česká republika

Bank account (payment in CZK):

Account number: 70777077/0300
Bank: Československá obchodní banka, a. s.
Address: Na Poříčí 24, 115 20 Praha 1

All prices of items offered by the Václav Havel Library include VAT and are valid at the time an order is submitted.

Completing an order

Before final confirmation of your order, you will be asked to check the data you have entered and your method of payment. If you approve the order, it will be submitted for processing. Confirmation of receipt of your order will be sent to your e-mail address.

Terms & conditions

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Shipping of items and postage

The goods will be delivered to you as a registered package by Česká pošta (Czech Post). If you opt for personal collection, your goods will be ready within two working days at the address of the Václav Havel Library.

Prices for postage and handling

The following prices include postage and handling.

Weight / destination Shipping & packaging
Czechia up to 0,5 kg 100,-
up to 1 kg 120,-
up to 2 kg 200,-
over 2 kg 250,-
World Europe up to 2 kg 350,-
Europe over 2 kg 450,-
Other up to 2 kg 480,-
Other over 2 kg 650,-

Shipping time

Shipping time is 2 weeks at the maximum.

Returning items and claims

Deadline for returning of items

In compliance with § 53 and § 54 of the Civil Code, you have the opportunity of withdrawing from the contract within 14 days of the receipt of items. If you decide to withdraw from the contract, state that fact in writing together with the order number, the date of purchase and your account number or address for your refund. If you have already accepted delivery of the items, send them back to our address together with proof of purchase. The items must be in the same condition as when you accepted delivery.

Privacy of personal data

All customer information is stored in compliance with valid Czech legislation and in particular with Act No. 101/2000 Coll. on the Protection of Personal Data, as amended. The State Opera uses all data obtained from customers exclusively for its internal use and does not provide that data to third parties. Without the explicit consent of customers, the Václav Havel Library uses customers’ personal data only to the extent permitted by the Act on the Protection of Personal Data, especially in § 5 (2) (b) and § 5 (6).

© 2012 Václav Havel Library, All rights reserved

No information published on the web site of the Václav Havel Library e-shop (especially descriptions and depictions of sold items) may be copied electronically or mechanically and made available to the public without the written consent of the copyright holder.